Frequently Asked Questions
Everything you need to know about your Friends with Frank experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on your location.
How do I initiate a return or exchange?
We accept returns on full-priced items within 14 days of delivery. To start a return, please visit our online returns portal with your order number and email address.
How do I care for my wool and cashmere pieces?
To maintain the longevity of your garments, we recommend professional dry cleaning or a gentle hand wash using wool-specific detergent. Always dry flat in the shade.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I find the right size?
Every product page features a detailed size guide and specific garment measurements. If you are between sizes, we recommend contacting our customer care team for personalized advice.
Are your materials ethically sourced?
We are committed to slow fashion principles. We work closely with our suppliers to ensure all materials, including our signature wool and silk, are sourced responsibly and produced in ethical environments.